MONTREAL and PLANO, Texas, October 23, 2018 – Pivotal Payments, a leading provider of technology-driven global payment processing solutions, announces that beginning today, the company will operate under the new brand name of Nuvei.

The rebrand reinforces the company’s dedication to its partners, creating the first-ever community of payment experts. Read More

Nuvei’s fully-supported payment solutions, capabilities and people form the backbone of its fintech network, with the goal of promoting and advancing its partners’ success.

Privacy Policy


This Privacy Statement deals with information that a user may provide on the Pivotal Payments' websites.

For the purposes of this Statement, Pivotal Payments definition of 'user' encompasses merchants, affiliate members, partners, sales agents, sponsors, customers and cardholders and any other visitor who discloses information to the company. Pivotal Payments is committed to respecting the privacy of your personal information and wants to promote trust and confidence on the Internet. To that end, Pivotal Payments hereby outlines the type of information that is collected and tracked on this website and how Pivotal Payments uses this information in its business operations.

This Privacy Statement describes:

  1. The personally identifiable information Pivotal Payments collects.
  2. How Pivotal Payments uses the information.
  3. With whom Pivotal Payments may share the information.
  4. The safeguards that are in place to prevent loss and/or misuse of the information and to maintain its integrity.
  5. How users can update or correct personal information.
  6. The notification of changes to our Privacy Policy.

Collection of Information

Pivotal Payments collects information from its users in the following methods.

  • Registration
    Pivotal Payments collects personally identifiable information on its users through the registration process (merchant account applications, affiliate program application, partners' program application and customer's purchase information) where the applicant is required to give some of the following contact information: company information, product information, technical information, credit card information, account executive name, telephone number, email address, address.
  • Ordering
    In order to complete an application form or a customer information request, the user is required to provide Pivotal Payments with the following information: name, mailing address, shipping address, email address, phone number and credit card information. This information is used to complete the account application process, to complete the customer's information request and to verify the validity of a request.
  • Tracking
    Users' Internet Protocol (IP) address is automatically received and collected when they visit some Pivotal Payments websites. Pivotal Payments also tracks information such as the domain name from which a user visits us, the pages a user requests, and the amount of time that a user spends on the site. From the IP address, Pivotal Payments can only determine the Internet Service Provider and the geographic location of user's point of connectivity. This information is used in the aggregate for statistical purposes.

Use of Information

  • Information Collected Through Tracking
    The information that Pivotal Payments collects is used in the aggregate to obtain demographic information about the entire Pivotal Payments audience in order to improve service to its customers and merchants, to perform statistical analysis of the collective characteristics and behavior of its users. From this information, Pivotal Payments can measure overall patron demographics and interests regarding specific areas of the Pivotal Payments domain and to analyze how and where to apply its resources. Pivotal Payments also uses the collected aggregate data to inform its sponsors of the number of visitors who have seen and "clicked" on their advertisements. Cookies are used to determine what particular content (e.g. advertising) users view, how long they view it, which content or sites that users link to, and which services members and visitors tend to use.
  • Information Collected Through Registration
    Merchants' personal information is used to set up the merchant's account, to send the merchants updates, or changes to Pivotal Payments services. Pivotal Payments uses credit card information to fulfill the merchant account application process. Customers' personal and payment information is used to confirm the customer's identity and to provide information concerning the customer's online order. All queries are initiated by the customer, through his/her entering of personally identifiable data on websites operated by Pivotal Payments; serving as a customer service site.

Sharing of Information

Pivotal Payments uses commercially reasonable precautions to keep all disclosed personal information secure. Information collected through tracking and registration will not be shared or sold to third parties for any purpose except as provided in this Privacy Policy, any contract between Pivotal Payments and the user and/or without the user's expressed permission.

  • Financial Institutions
    Pivotal Payments credit card transactions are handled by third-party financial institutions that receive the credit card number and other personal information in order to verify the validity of the credit card numbers and process the transactions.
  • Law Enforcement Investigations
    Pivotal Payments may be required to disclose personal information when required by law wherein it believes that such disclosure is necessary to comply with legal proceedings. Pivotal Payments responds to subpoenas, warrants, or other court orders regarding information that is contained within our access logs concerning any merchant, user, customer or visitor. Pivotal Payments reserves the right to release information concerning any user who is believed to be in violation of contract, regulations, laws or guidelines, even without a subpoena, warrant, or other court order. Pivotal Payments cooperates with law enforcement agencies in identifying those who use its services for illegal activities. Pivotal Payments also reserves the right to report any deemed illegal activity by its users to law enforcement agencies.
  • Clients
    In the event of an inquiry or a dispute by a customer, Pivotal Payments releases to customers information about the merchant, such as Customer Service Phone Line (if provided by the merchant), merchant's administrative contact information, and merchant's website.
  • Third Party
    Pivotal Payments discloses information only to third parties who are business partners that provide intrinsic services (i.e. credit card companies) and who are required to treat the information with the same degree of care. Please note that Pivotal Payments' website links to a wide variety of other websites, and Pivotal Payments is not accountable for their privacy policies or how they treat information about their users. Please note that Pivotal Payments does not control the acts of its users, merchants, suppliers, etc. All users should be aware that, when they disclose personal information to third parties on or off the Pivotal Payments websites, the information may be collected and used to send that user unsolicited email. In the event that a customer encounters a Pivotal Payments merchant who is improperly collecting or using personal information, please contact Pivotal Payments immediately.


Pivotal Payments uses commercially reasonable precautions, such as security software, physical security features and strict policy guidelines to safeguard the privacy of its users' personal information; it is also committed to constantly improving its security measures as new technology is made available. Pivotal Payments works diligently to protect the safety of customers' online purchases and merchants' sensitive information by using authentication technology (certificates) and encryption technology (SSL). Our secure server software encrypts all personal information, including credit card information and/or social security number, which is transmitted over the Internet to and from Pivotal Payments websites.

Updating and Correcting Information

If you would like to view the information Pivotal Payments has collected about you, correct your information or opt not to consent to certain uses of your personal information, please contact your assigned account executive, who will assist you in this process. If you have questions or suggestions, we can be reached at:

685 Cathcart Street
Suite 1000
Montreal, QC, H3B 1M7
Attn: Privacy Officer
5000 Legacy Drive, Suite 320
Plano, TX, 75024
Attn: Privacy Officer

Changes to the Privacy Statement

This Statement is subject to change as Pivotal Payments enhances its services and products, as well as being amended to maintain compliance with the applicable laws and regulations. Users who have a contract with Pivotal Payments will be notified of any changes and other users will be notified prior to collecting such information, as well as of changes to any other part of the business that Pivotal Payments deems appropriate for disclosure.

If Pivotal Payments intends to use personal information in a manner other than is stated at the time of collection, users will be notified and given the opportunity to consent to such a use.


Users of Pivotal Payments websites must abide by the regulations and laws of their country of origin.

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